FAQ

Lighting Control

4. Can I use  neusmart-logo black2-nbg downlight/tubelights outdoors?

The current versions of  downlight/tubelight are intended for indoor conditions.

1. Can more than one smartphone be used to control the lights?

The number of smartphones that can be used to control the lights is dependent on the number of NEUsmart lighting products that are being installed. If one NEUsmart light is installed, then only one smartphone can control the light. If two NEUsmart lights are installed, then two smartphones can be used to control the lights. If five NEUsmart lights are installed, then 5 different smartphones regardless whether it is operating on an iOS or Android system can be used to control the lights.

2. How do I Reset the NEUsmart lighting products?

To reset the NEUsmart light(s), they require power to be fully lost before they’ll reset. The capacitor in the NEUsmart light(s) requires a small delay for the power to completely be lost. As such, you need to wait for approximately ten (10) to fifteen (15) seconds after the light(s) have been switched off before proceeding with the following action appended below:

You’ll need to turn the switch off and then on again in three short sequences followed by two (2) long sequences:

This pattern will trigger the NEUsmart light(s) to reset:

  1. Turn off – count 1, 2, turn on
  2. Turn off – count 1, 2, turn on
  3. Turn off – count 1, 2, turn on
  4. Turn off – count 1, 2, 3, 4, 5 turn on
  5. Turn off – count 1, 2, 3, 4, 5 turn on

When the NEUsmart light(s) is reset, it will blink three (3) times in a bright white color. Your NEUsmart light(s) is now reset! To pair NEUsmart light(s) with the app, go to “Operations” and select “Add New Device.”

3. I’m no longer able to connect to my NEUsmart light(s)!

You may encounter an issue when your app does not connect to your NEUsmart light(s). Because NEUsmart uses Bluetooth smart mesh, the Bluetooth connection might drop when the NEUsmart app is moved to the background, when you close the NEUsmart app, or when your device goes into sleep mode.

Reconnecting to your NEUsmart light(s) is as simple as opening the NEUsmart app. However, if your device’s Bluetooth is not connecting to the smart light(s) right away, there are a few things you can do to force the connection.

First, make sure you have verified the following:

  1. You have the latest version of the NEUsmart app from the iTunes or Google Play.
  2. Check that your device’s Bluetooth is turned on. If Bluetooth is on, resetting Bluetooth on your device by turning it off/on might also resolve your connection issue.
  3. The physical light switch of the lamp or fixture is in the “on” position.

After a period of inactivity, when you access the app again, you might not be able to establish the Bluetooth connection with your NEUsmart light(s). If you are not able to control your NEUsmart light(s), try the troubleshooting steps below.

To reconnect, try these troubleshooting steps:

a. Click on “Refresh” button: This will refresh the app home page.

b. Restart the NEUsmart app: Close the NEUsmart app entirely (force close, if necessary). Open the app again, and tap the NEUsmart light(s) you wish to control, and change the color and/or turn off/on.
Does your smart light(s) respond? If not, you will need to reset your NEUsmart light(s) and pair again. (See Tutorial on “How do I Reset the NEUsmart lighting products?”)

c.  Check if NEUsmart light(s) are still paired: Tap the “Operations” icon in the bottom left corner of the screen, and then tap “Add New Device”. This section of the app searches for all available NEUsmart light(s) and in the event your smart light(s) was accidentally reset, it would appear in this screen again to be paired again.

d.  Reset device Bluetooth connection: Go to your Settings and turn your Bluetooth off and on. Go back to the NEUsmart app, and change the color or turn off/on.

e. Turn on and off any of the physical light switch that is connected to the NEUsmart light(s): Switch on and then off the physical light switch connected to any of the NEUsmart light(s) and then try to control the lights with the smartphone again.

 

d. Reset device Bluetooth connection: Go to your Settings and turn your Bluetooth off and on. Go back to the   app, and change the color or turn off/on.

Does your smart downlight/tubelight respond? If not, go to step 5.

e. Restart   app: Close the   app entirely (force close, if necessary). Open the app again, and tap the   downlights/tubelights you wish to control, and change the color and/or turn off/on.

Does your smart downlight/tubelight respond? If not, you will need to reset your   downlight/tubelight and pair again. (See Tutorial on “How do I Reset the   downlight/tubelight?”).

f. Turn on and off any of the physical light switch that is connected to the   downlight/tubelight: Switch on and then off the physical light switch connected to any of the   downlight/tubelight and then try to control the lights with the smartphone again.

4. Can I use  neusmart-logo black2-nbg downlight/tubelights outdoors?

The current versions of  downlight/tubelight are intended for indoor conditions.

5. Can neusmart-logo black2-nbg downlight/tubelight be installed on a dimmer, three-way switch or any other switch that reduces power?

Not all downlights or tubelights are compatible with dimmer or three-way switches.   downlight/tubelight uses LED for illumination, and if you plan to install in a fixture controlled by a dimmer switch, it is best to use only an LED-compliant dimmer switch to ensure that the  downlight/tubelight is not accidentally damaged.

Because  downlight/tubelight requires 100% power to operate, you won’t be able to dim the downlight/tubelight from the switch. The  app allows you to dim the brightness of your downlight/tubelight down, eliminating the need to use the manual light switch or dimmer.

If you have any questions, please contact us support@neu-smart.com

6. Can I control my  neusmart-logo black2-nbg downlight/tubelight when I’m not near them, or when I’m not at home?

We develop  devices with both Bluetooth and Wifi functionality (Require Wifi hub sold separately). Users have the option of using either Bluetooth or Wifi to control their  devices although users are advised to use the Bluetooth functionality of their  devices when they are at home or within Bluetooth signal range. Similarly users can also have remote access of their  devices via Wifi with the use of a Wifi hub which is sold separately.

7. Why some of my downlight/tubelights slow to respond or not responsive at all?

When you connect more than one  downlight/tubelights together in a group and try to control them all at once, you might encounter a situation whereby some of the downlight/tubelights in that group would be slow to respond or not respond to commands from your  app. These occurrences are normal due to the connectivity of the Bluetooth which would account for the time lapse in the response of the downlight/tubelights. When such a situation occurs, we recommend you do the following:

a. Tap on the original command a few more times.

b. Tap on other commands and then go back to the original command again.

c. Turn the downlight/tubelights in that group off and then on again.

d. Exit the app and re-enter the app again.

8. Why are my downlight/tubelights flashing colors?

You might encounter occasions where your  downlight/tubelight may flash different colors.

a. When your turn on your  downlight/tubelight, and it flashes red, green, blue and finally turns white.

This is a “color cycling” behavior that happens when you first install downlight/tubelight or your downlight/tubelight has been reset. The color cycling indicates that your downlight/tubelight is not paired to a device. Until your downlight/tubelight is paired to a device, each time your turn the manual light switch on, your downlight/tubelight will go through this color cycling pattern.

To pair your  downlight/tubelight, follow the instructions found under Tutorial (2).