FAQ

General

1. Why don’t you support earlier versions of Android or iOS?

We highly recommend keeping your device updated to the latest possible iOS & Android OS for the best possible results.

There are many improvements that Android and Apple makes to their operating systems in order to better support newer technologies, like Bluetooth 4.0 (Low Energy) and above, which the light(s) support.

Earlier versions of operating systems would not fully support the software requirements of our app, and would result in a severely unstable connection with the light(s). In order to provide the best possible product, we are unable to support earlier OS versions at this time.

2. What Android devices are supported?

Requires devices with Bluetooth 4.0/Bluetooth Smart running Android 5.0+

  • Samsung Galaxy S4, S5, S6, S7 and S8
  • Samsung Galaxy Note III, IV, V, VII and VIII
  • Google Nexus 5 and 7 (2nd Gen) only
  • Other Android devices may be compatible – please check Google Play to verify your device is compatible with the app. If you’re using an unsupported device, it’s possible that the app will not display in the search results or you will receive a message that your device is unsupported.

To find the app on Google Play, simply search “neu-smart” and download the app.

may work with devices on Android OS 4.3 or higher, but as Google releases new versions of Android, will be unable to continue to support older versions of Android.
Periodically, Google may make changes in the Android operating system that affect Bluetooth connectivity, negatively or positively, so please reach out to support@neu-smart.com  if you are experiencing Bluetooth connectivity issues.

We highly recommend keeping your device updated to the latest possible iOS & Android OS for the best possible results.

Please noteAs technology changes, we will make every effort to remain backwards compatible for as long as we can. As changes are made to your device’s operating system, sometimes important and necessary changes are made that prevents from working at an optimal level on earlier versions. After careful review and testing, we may make the decision to change our minimum supported requirements. Please reach out to support@neu-smart.com if you have any questions!

3. What iOS devices are supported?

Requires devices with Bluetooth 4.0/Bluetooth Smart running iOS 8.0+

  • iPhone 5, iPhone 5s, iPhone 5c, iPhone 6, iPhone 6+, iphone 7, iphone 7+
  • iPad 4th Gen, iPad Air 2, iPad Pro
  • iPad Mini 3 and 4

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To find the iOS app on your device, simply search “neu-smart” and download the app. For iPad users, you’ll need to search for “iPhone Apps only”.

As Apple releases new versions of iOS, please ensure your device is updated to the latest version. There can be changes to the operating system that affect Bluetooth connectivity, so it’s always best to stay up-to-date and be informed of how OS updates will affect your device.

Please note: As technology changes, we will make every effort to remain backwards compatible for as long as we can. As changes are made to your device’s operating system, sometimes important and necessary changes are made that prevents from working at an optimal level on earlier versions. After careful review and testing, we may make the decision to change our minimum supported requirements. Please reach out to support@neu-smart.com if you have any questions!

4. Will the  neusmart-logo black2-nbg app drain the battery power on my device?

We chose Bluetooth smart mesh because it uses very little energy and won’t drain your battery life.

5. What is the range of Bluetooth MESH?

Each light(s) has an estimated 10-15m+ range, and multiple light(s) can communicate with one another through the wireless mesh to pass on commands and extend the signal range beyond the typical range of an individual light(s).

Bluetooth smart mesh has a typical range of an estimated 50m and beyond. Bluetooth signal range can be reduced by the amount of obstructions in the way, for example, walls and furniture. This is why we estimate a 10-15m+ range, because of the amount of interference that could be experienced in a standard home or commercial environment.

6. I cancelled the app download, and now I can’t re-download the app!

If you try to download the app and accidentally cancel the download or the download does not complete, you might receive an error message or difficulty completing the download. We recommend that you delete the app and try reinstalling the app again.

Please reach out to our support team at support@neu-smart.com if you continue to have any issues downloading the app and we can help you out. Thank you!